Privacy Policy

Who We Are and What This Policy Covers

luntharivelo operates from Shop T1A Canberra Outlet Centre, 337 Canberra Ave, Fyshwick ACT 2609, Australia. We help people plan event budgets — everything from small gatherings to major conferences. This policy explains how we handle your personal information when you visit our site or use our services.

We're governed by the Australian Privacy Principles under the Privacy Act 1988. That means we follow strict rules about collecting, storing, and protecting your data. And yes, we take it seriously because your trust matters more than anything else we do.

What Information We Collect

Look, we only collect what we actually need. Nothing more. Here's what that usually includes:

Information You Give Us Directly

• Your name, email address, and phone number when you contact us or sign up
• Event details you share when planning budgets — things like venue preferences, guest counts, date requirements
• Payment information when you purchase services (though we never store full card details on our servers)
• Feedback and correspondence if you reach out with questions or comments

Information We Collect Automatically

• Device and browser type so the site works properly on your screen
• IP address and general location (just city level, not your exact street)
• Pages you visit and how long you stay — helps us figure out what's useful and what isn't
• Referral sources, like whether you found us through search or a link somewhere

We don't use tracking pixels or invasive analytics. Just basic stuff to keep the site running smoothly and understand what people actually find helpful.

How We Use Your Information

Everything we collect has a purpose. We're not gathering data just for the sake of it. Here's what we do with your information:

We won't sell your information to third parties. Ever. That's not how we operate, and frankly, it's not the kind of business we want to be.

Who We Share Information With

Sometimes we need to share information with others to provide our services. But we're selective about it:

• Payment Processors: When you pay for services, your payment details go through secure third-party processors. We never see or store your full card number.
• Cloud Service Providers: We use Australian-based hosting services to store data securely. These providers are bound by strict confidentiality agreements.
• Professional Advisors: Occasionally our accountants or lawyers need access to records for compliance or legal matters.
• Legal Requirements: If a court order or Australian law requires us to disclose information, we'll comply — but only to the extent legally necessary.

How We Protect Your Information

Security isn't just a checkbox for us. We use several layers of protection:

• SSL encryption for all data transmission between your browser and our servers
• Secure, password-protected databases with regular security audits
• Limited access — only team members who genuinely need access to perform their jobs can view personal information
• Regular backups stored in separate, secure locations within Australia
• Two-factor authentication for all administrative access to systems

But let's be honest — no system is 100% impenetrable. We do everything reasonable to protect your data, but we can't guarantee absolute security. If we ever experience a breach that affects your information, we'll notify you promptly and let you know what steps we're taking.

How Long We Keep Your Information

We don't hang onto your information forever. Here's our general approach:

Active Client Information

While you're working with us and for two years after your last event, we keep all relevant records. This helps us provide continuity if you plan multiple events or need to reference past budgets.

Financial Records

Australian tax law requires us to keep financial records for seven years. After that, they're securely deleted.

Marketing Communications

If you've subscribed to updates or tips, we'll keep your contact details until you unsubscribe. You can do that anytime using the link in any email we send.

Inactive Accounts

If you haven't engaged with us for three years, we'll send a reminder asking if you want to stay connected. No response means we'll delete your information (except what we're legally required to keep).

Your Rights Under Australian Privacy Law

You've got several rights when it comes to your personal information. And we make it straightforward to exercise them:

Access Your Information

You can request a copy of what we hold about you. Just email us at contact@luntharivelo.com and we'll send it within 30 days. There's no charge unless the request is particularly complex or repetitive.

Correct Inaccurate Information

Spotted something wrong? Let us know and we'll fix it promptly. It's in everyone's interest to keep records accurate.

Request Deletion

You can ask us to delete your information, and we'll comply unless we have a legal reason to keep it (like tax requirements). We'll explain our reasoning if we can't delete everything.

Object to Processing

If you don't want us using your information for certain purposes — like sending occasional tips about event planning — just tell us. We'll stop immediately.

Withdraw Consent

If we're processing your information based on consent (rather than contract or legal obligation), you can withdraw that consent anytime. It won't affect anything we did before you withdrew consent, but we'll stop going forward.

Lodge a Complaint

If you're unhappy with how we've handled your information, contact us first. We'll do our best to resolve it. If you're still not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au

Cookies and Similar Technologies

We use a small number of cookies — those little files that sit on your device. Here's what they do:

• Essential Cookies: These keep the site functioning. Things like remembering you're logged in or keeping items in a quote request. You can't really disable these without breaking the site.
• Analytics Cookies: These help us understand traffic patterns and which pages are useful. We use privacy-focused analytics that don't track you across other websites.
• Preference Cookies: These remember settings like your preferred view or display options.

We don't use advertising cookies or third-party tracking. Your browser settings can control most cookies, though disabling essential ones will affect how the site works.

International Data Transfers

Your information stays in Australia. Our servers are here, our hosting providers are Australian companies, and we don't transfer data overseas. If that ever changes, we'll update this policy and notify you first.

The only exception might be if you explicitly ask us to work with an international supplier for your event. In that case, we'd only share what's necessary and with your clear permission.

Children's Privacy

Our services aren't directed at children under 18. We don't knowingly collect information from minors. If you're a parent and believe your child has provided us with information, get in touch and we'll delete it immediately.

Changes to This Policy

We'll update this policy occasionally — usually when we add new services or when regulations change. The date at the top shows when it was last revised.

For minor updates, we'll just post the new version here. For significant changes that affect how we handle your information, we'll email you directly (if we have your address) or post a notice on the site.

It's worth checking back every now and then. Not the most exciting reading, but it's good to know where you stand.